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This Privacy Policy explains how Responde 24 and Ploceus Technologies SRL (“Ploceus”, “we”, “us”, or “our”) collect, use, and protect personal information when you use our website https://responde24.com and the intelligent messaging platform (the “Service”).
We operate primarily in the Dominican Republic and the United States.
We collect personal and technical data necessary to provide and improve our services, including but not limited to:
Identification and contact information: name, email address, and account credentials.
Technical data: IP address, device identifiers, cookies, browser type, and activity logs.
Service-related data: messages processed through the platform, communication channels (WhatsApp, Facebook, Telegram, Instagram), and related metadata.
Approximate location data, derived from your IP or browser settings.
Billing and payment data, including information processed through payment providers (card, PayPal, or bank transfers).
We use the collected information for the following purposes:
To operate, maintain, and improve the Service and its functionalities.
To authenticate users and ensure the security of accounts.
To prevent fraud, spam, or unauthorized access.
To analyze usage and improve user experience (using tools like Google Analytics).
To send notifications and real-time updates (via OneSignal and Pusher).
To comply with legal, tax, and contractual obligations.
We process data based on one or more of the following legal grounds:
Contract performance, to provide the Service you requested.
Legitimate interest, to improve and secure our operations.
Legal compliance, to meet tax, billing, or regulatory requirements.
Consent, when required for marketing or analytics activities.
We use cookies and similar technologies to enhance functionality and analyze traffic.
Necessary cookies: ensure the platform operates correctly.
Analytics cookies: help us understand usage trends (Google Analytics).
Notification cookies: used for push notifications via OneSignal.
You may control or delete cookies through your browser settings or, where implemented, through our cookie banner.
Some features of Responde 24 use artificial intelligence (AI) or automated processes to analyze data and generate responses.
AI-generated outputs may contain inaccuracies, and users should review critical information before relying on it.
Certain AI functionalities may depend on external providers whose APIs carry additional costs; these costs are borne by the client, not by Responde 24.
We may share your data with trusted third parties only when necessary for the operation of the Service:
Technology providers: OneSignal (notifications), Pusher (real-time connections), Google Analytics (usage analysis), hosting, and infrastructure partners.
Connected platforms: WhatsApp, Facebook, Telegram, Instagram, as authorized by the user.
Payment processors: cards, PayPal, and/or banking services for offline transfers.
Legal authorities: when required by law, court order, or to protect rights and safety.
All third-party providers are required to maintain appropriate security and privacy standards.
Your data may be stored or processed outside your country of residence, including in the United States or other jurisdictions.
We take reasonable steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place (such as contractual clauses or equivalent protections).
We retain personal data only as long as necessary to:
Maintain your account and provide the Service.
Comply with legal and financial obligations.
Resolve disputes and enforce agreements.
Once data is no longer needed, it is securely deleted or anonymized.
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Delete your data (“right to be forgotten”).
Restrict or object to certain processing activities.
Withdraw consent at any time (without affecting prior lawful processing).
Data portability, when applicable.
To exercise your rights, please contact us at: soporte@responde24.com
We apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.
However, no online system can be guaranteed to be 100% secure.
Users are encouraged to maintain strong passwords and enable two-factor authentication (when available).
The Service is not intended for children under 18 years of age.
If we become aware that we have collected data from a minor without parental consent, we will promptly delete it.
Our website or platform may contain links to third-party websites or services.
We are not responsible for their content or privacy practices.
We encourage users to review the privacy policies of any external sites they visit.
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the “Effective Date” at the top.
Continued use of the Service after any modification constitutes your acceptance of the new terms.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Support: soporte@responde24.com
General inquiries: contacto@responde24.com
© 2025 Responde 24 | Developed by Ploceus Technologies SRL
No dudes en contactarnos con cualquier pregunta.